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Mystery shopping

With competition at an all-time high, companies selling goods and services must literally fight for each customer. In order to be successful, you have to offer the consumer the best quality.

How can you find out whether or not customers are satisfied with you?

Mystery shopping is one of the most effective ways you can assess how your organization is performing on the ground. Our mystery shoppers are trained to blend in seamlessly while evaluating specific parameters at your or your competitor’s organization, such as sales personnel behavior, executive performance and the effectiveness of the retail or service market strategy. Mystery shopping is equally effective in the В2С and В2В markets and is also widely used to evaluate internet stores.

When is mystery shopping appropriate?
How is mystery shopping set up?

Since 1999, the Market Agency’s mystery shoppers have helped clients observe:

  • Airline ticket sales offices
  • Car dealerships
  • Yacht clubs
  • Banking services for individual accounts
  • Transportation companies
  • Packaging manufacturers
  • Telecommunications salons
  • Metallurgy companies
  • Fast food restaurants
  • Wholesale trade
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agency "Market", 1998-2011
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